Health Center Enrollment Managers

A strong and successful enrollment team starts with a strong Enrollment Manager – a supervisor who leads frontline staff to provide enrollment assistance for Sliding Fee, Medicaid, Insurance Marketplace or any other financial programs at a Community Health Center. Enrollment Managers are more than supervisors of front-line staff. They are indispensable leaders in their departments and for the organizations they represent. Your health center’s patient experience and financial stability are directly impacted by the leadership of this position. See how Joe works with managers to support and strengthen Enrollment Manager functions.

Comprehensive assessment of your enrollment practices

Let’s take a holistic look at all enrollment workflows and identify opportunities for improvement, creating a vision for your highly functioning team. We’ll assess eligibility processes, staffing, enrollment data, training practices, quality assurance, policies and procedures.

Draft effective enrollment policies and procedures

You want uniform processes that hold staff accountable for compliance and quality of work. I’ll help you develop easy-to-follow, written procedures for Medicaid, Sliding Scale and Marketplace tax credit assistance to make sure your team provides expert documentation of processes to both internal and external parties.

Effective training plans for new enrollment staff

A good training plan allows new staff to become proficient and confident, giving them support as they learn. A written, step-by-step plan lets you chart their progress in becoming committed and highly functioning team members.

Best practices for supervising off-site employees

You can measure more than just the amount and quality of work your staff produces. Even if you can’t observe their customer service and professionalism as they engage with patients and co-workers at their respective sites, we have tools that give you tangible data, allowing you to support and coach as needed.

New Enrollment Manager training and mentoring

As with any other key position at a CHC, new Enrollment Managers benefit from coaching and support in order to lead a highly functioning enrollment team. Improve your ability to train new staff, set goals and use data to enhance your team’s effiency.

Measure quality and integrity of enrollment practices and workflows

Don’t wait until an audit to discover weaknesses or gaps in training or processes that downgrade compliance and efficiency. Learn to use effective tools to gauge strengths and weaknesses in your eligibility and enrollment functions.

Maximize your Medicaid enrollment and retention

Medicaid not only provides your patients access to the care they need, but it is also a vital revenue stream for a CHC. A robust process for enrolling eligible self-pay patients in the Medicaid program – and then helping them retain coverage – is an indispensable function of an enrollment team. We provide tools and data to make it happen.

Outreach and in-reach strategies for Marketplace enrollment

Learn to use robust marketplace outreach strategies to reach and enroll uninsured individuals in insurance plans they might not otherwise access. Successfully use internal and community data to reach target populations eligible for either state-based or federally facilitated programs.